Photography Session Terms & Conditions

In the following terms & conditions “the photographer” shall mean Carrie Austin trading as Carrie Austin Photography. “The client(s)” shall be those persons defined in correspondance. It is mutually agreed that the following terms of agreement form an integral part of this contract and cannot be varied in any way by the client(s) unless such conditions are expressly agreed by the photographer in writing. By booking with the photographer you agree to the below Terms and Conditions.

Booking Fee:

A non refundable booking free is required at the time of booking in order to reserve and secure the appointment unless otherwise confirmed by Carrie Austin Photography. The booking fee shall be applied as the standard sitting, a bespoke quote, a package, a promotion or deal where booking fee is required in full. Any booking fees are none refundable. The value of the booking may only be transferred to another service if expressly agreed by the photographer in writing.

Payments:

Booking fee is required immediately to confirm the offer, deal, promotion or sitting date. 
Payment for all extra items ordered must be made at the time of ordering. Prices for prints, digital images, mounts and framing options are available upon request. If paying the full balance owed or additional products by cheque prints and products will not be made available until the cheque has cleared.

Display:

The client(s) hereby allow(s) the photographer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, sample albums etc.

Prints, reprints and enlargements.

I offer a vast array of print and enlargements sizes all with different aspect ratio’s, all of my images are shoot to the aspect ratio of 2:3 which is ideal for most popular enlargement options. However on some of the enlargements sizes I offer image cropping may/will occur. Please ask advice before ordering enlargements.

Postage & Packaging:

The post & packing charges are as listed when you place your order. Postage is always included in packages and any other booking fee.

Creative Licence:

Carrie Austin Photography shall be granted creative and artistic licence in relation to the choice of locations and poses used. Carrie Austin Photography’s judgement on photographic style and the number of photographs taken shall be deemed correct. Some photographs may not be possible due to changes of the weather and the availability and willingness of subjects. Carrie Austin Photography will do her best to honour requested photographs but do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement.

Copyright:

The 1998 Copyright, Designs, and Patents Act assigns copyright to Carrie Austin Photography, unless at the time of booking a release is negotiated. By purchasing images in either print or digitally you are purchasing the right to the image, not the copyright and therefore have no rights to reproduce the image in or on any medium. You may not copy the photographs taken under this contact, or allow copies to be made photographically, electronically, or by any other means. This is a standard condition for professional photographers.

Force Majeure:

In the unlikely event of total photographic failure, injury or sickness beyond Carrie Austin Photography’s control, their liability shall be limited to a full refund of all monies paid. Alternative dates shall be offered where possible before a refund is considered. Your statutory rights are not affected. Carrie Austin Photography has full Public Liability and Professional Indemnity Insurance.

Cancellation:

If Carrie Austin Photography has to cancel the appointment for reasons beyond their control (death, injury, sickness, etc.), their liability shall be limited to a full refund of all monies paid. If the Client cancels the appointment within 48 days of the reserved appointment an additional sitting fee shall be required to rebook. Any images included in the original booking fee shall be carried over to the new appointment. Cancellations shall not receive a refund and shall receive an alternative booking date.

Postponement Due To Adverse Weather:

If the appointment has to be cancelled by Carrie Austin Photography due to adverse weather conditions a new, mutually agreed appointment will be made. 

Complaints Procedure:

Please address any complaints to Carrie Austin Photography by email or writing. I will endeavour to respond to any complaint within 5 working days of receipt.

Refunds and replacements:

Due to the personal nature of photography refunds are unavailable. If you return a defective, faulty or non-conforming product to Carrie Austin Photography, the product will be inspected. If a defect or fault is found or the product does not match your purchase, a replacement shall be ordered. If no fault is found and the product is as advertised then the original product shall be returned to you. If the photosession does not fulfil your expectations a recheduled photosession shall aim to put your concerns right. Booking fees are none refundable due to holding a date and time in my diary. Promotions and offers are none refundable as standard. These discounts are in place with the terms attached of the booking fee.

Gift vouchers:

Your photo session must be booked, attended and all orders featured on your gift voucher must be placed before the expiry date. The voucher is none transferable. Carrie Austin Photography cannot gaurentee the date and time you wish to book and an alternative will always be offered. If a suitable alternative cannot be booked within the valid dates due to the availability of the photographer, a date outside of the expiry shall be set. Booking must still be made within the expiry limitations.  If the Client cancels the appointment within 48 days of the reserved appointment an additional sitting fee shall be required to rebook. Any images included in the original booking fee shall be carried over to the new appointment. Cancellations shall not receive a refund and shall receive an alternative booking date. ALL vouchers are none refundable.

Safety:

Carrie Austin Photography tried to provide a safe environment for photo sessions but some aspects are out of the photographers control, including but not limited to, cables, hot light bulbs, edges of backgrounds and light stands. I ask clients to take extra care when entering a working studio.